• Postal deliveries: If you haven’t received your package based on the above estimates, Please kindly submit a ticket on our Support Center.
We will provide a delivery deadline and then offer a solution.
• Due to longer customs clearance times, Standard Shipping times have been extended to 15-30 days for Brazil and 10-15 days for all other destinations in Latin America.
• All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
• Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
• It can take a few days following order shipment before the Tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.
• LyLyStore ships all packages from our warehouse and distribution center.
• LyLyStore may have to verify payment and order details before processing your order.
We kindly ask our customers to reply us as soon as possible to ensure a fast and smooth process.
|Total Delivery Time = Processing Time + Shipping Time|
WHAT IS ITEM PROCESSING TIME?
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 5 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
ANY QUESTION? WE ARE HERE TO HELP!
Please submit a ticket Here.